1. Introduction
At PROGMAER LTD, we strive to ensure that you are fully satisfied with your purchases from www.masterbean.coffee. We recognize that sometimes you may wish to return a product after purchase. If for any reason you are not completely happy with the items you have received, or you decide they are not what you wanted, here is our return policy:
2. Return Period
You have 14 days from the date you receive your order to decide if an item meets your expectations. If you choose to return the item within this period, please contact us via email within this timeframe to initiate the return process.
3. Condition of Returned Items
Items must be returned in their original condition. They should be unused, unopened, and in their original packaging, with any seals and shrink-wrap intact. Products returned with signs of use or delivered to us outside the 14-day window will not be accepted for return.
4. How to Return
To begin the return process, please contact our customer service team at info@masterbean.coffee with your order number and the items you wish to return, along with the reason for the return. We will provide you with instructions on where to send the returned goods. Please note that customers are responsible for the return shipping costs.
5. Refunds
Once we receive and inspect the returned items, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment, typically within 14 days.
6. Exchanges
Should you wish to exchange an item for the same item in a different size or style, please mention this in your return request. Exchanges are subject to product availability.
7. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately for a replacement or refund. Claims for damaged or defective items must be made within 48 hours of receipt of the merchandise.
8. Company Information
- If you have any questions about this Delivery Policy, please contact us at info@masterbean.coffee.
This Delivery Policy is part of our commitment to providing an excellent customer experience and ensuring that your products arrive in a timely and expected manner. We reserve the right to update or amend this Delivery Policy at any time. Changes to this policy will be posted on our website and the latest version will take effect immediately. It is your responsibility to review our Delivery Policy periodically to stay informed about any changes. Your continued use of our website and services following the posting of changes will confirm your acceptance of those changes.